Customer Service

We strive to deliver homes that are a joy to live in. We want you to enjoy your new home for many years and we will ensure that your needs are met and that all of your questions are answered. The home you have purchased is comprised of thousands of parts and mechanisms and because of this, things can go wrong. We are here to help and address these concerns. We have a written plan in place to help make this as efficient and convenient to you as possible. Please do not hesitate to call if you have questions.

Our warranty commitment is easy to understand and is based on COMMON SENSE. We believe The HOMEOWNER has a right to expect a clean home complete and free of defects at the time of closing. Things should work. If there are problems because of defects in materials and workmanship, as outlined in our full one-year warranty, Todd Campbell Custom Homes  will arrange for their repair or replacement. If a problem results from actions by occupants of the home or others, or from ordinary wear and tear, we are not responsible for the resulting repair or replacement

Homes are complex things, and as a new homeowner you are bound to run into homeowner maintenance issues that will need your attention and are your responsibility to fix. However, after moving into a new home many people have questions, and when you’ve just made one of the largest investments of your life, you want to be sure someone is there to answer them. So, we assembled some information and resources to help you get the answers that you need. If, however, you don’t find what you’re looking for on this page, please feel free to contact us directly.

We want our Homeowners to feel confident in their new home.

Our criteria for qualifying warranty repairs are based on typical industry practices in our region and meet or exceed those practices. Please note that we reserve the right, at our discretion, to exceed these guidelines if common sense or individual circumstances make that appropriate, without being obligated to exceed all guidelines to a similar degree or for other homeowners whose circumstances are different.

We Sometimes Say No

With a product as complex as a home, different viewpoints regarding which tasks are homeowner maintenance responsibilities and which are Todd Campbell Custom Homes warranty responsibilities are possible. If you request warranty service on a maintenance item, we will explain to you the steps you should take to care for the item. We are available to answer your home-care questions during and after your warranty period. Providing normal maintenance for your home is a home owner responsibility.

Please do not hesitate to call if you have questions.

10 of the most common questions are addressed below:

Q. It is the first warm day of the year and my AC wont cool?
A. Remember to check the breaker box located outside the home next to the Air Conditioning unit. This breaker is not left on if your home was completed during a time of year where AC is not needed. There is also a breaker for the AC in the breaker box in the garage.

Q. Why aren’t my outside lights working?
A. Try changing your light bulbs and checking/setting the timer for your exterior lights. Here is a link to the manual for the exterior light timer.

Q. Why aren’t my (kitchen/bathroom/garage/living room) outlets not working?
A. Have you checked the breaker out in the garage to make sure it did not get tripped on accident? Also, have you checked the GFI on one of the outlets to make sure it was not tripped? Resetting breakers and GFI outlets may be an easy solution to the problem.

Q. Why are there puddles of water in my yard? Was the grading done wrong?
A. Puddling of water occurs when the amount of water applied to the lawn area exceeds its ability to drain. This can be a result of rain storms or sprinkler irrigation. Puddles should drain away within 24 hours if the ground has not been saturated with water. If you see puddles occurring the first step is to make sure you are not over watering and that your neighbors are not over watering. If, after adjusting your sprinklers and allowing the ground to naturally drain, puddles are lingering longer than 24 hours, let us know and we will inspect the issue.

Q. Why are my sprinklers not covering my entire yard? Some parts are dying.
A. Check all sprinkler heads for proper adjustment. Sprinkler head adjustment is an important part of homeowner maintenance.

Q. Why is my water way too hot in my house?
A. There is a thermostat on the water heater that can be adjusted. Be careful not to adjust this too high. Hot water can be dangerous and is less energy efficient.

Q. Why is my water pressure for my sprinklers so low?
A. Try cleaning out the filters on the sprinkler heads. It is also important to check and clean the main filter for your sprinkler system.

Q. Why is my (dishwasher/stove/microwave) appliance not working properly?
A. Call the warranty services located in your owners manuals. If you are unable to locate the hard copy of your manual they are all available online.

Q. Why won’t my garage door won’t open/shut…or why does it goes half way up/down and then goes back up/down?
A. Try checking your sensors to make sure they are lined up and nothing is blocking them. Also make sure nothing is in the way of the door to stop it.

Q. I have read through your helpful advice, but, I still have a warranty claim, WHAT DO I DO?

Please check to see if your concern is addressed in one of these instructional videos.

If not, scroll to the bottom of the page to submit a warranty request.

A. Click here to fill out a warranty request now.

To use the warranty request form you will have to have a username and password.  Contact Warranty Email to receive your information to log into the warranty request form.  Please supply your name, address and lot/block number associated with your home you are requesting a username and password for.